Refund Policy

Effective Date: September 23, 2025

At Pandharpur Agarbatti, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds or returns can be requested for products purchased from our website.

1. Eligibility for Refunds

  • Refunds are available only if the product is damaged, defective, or incorrect upon delivery.
  • Products must be reported within 24 hours of receipt via email or phone.
  • Refund requests will not be accepted for products damaged due to misuse or improper handling.

2. Non-Refundable Items

  • Cash on Delivery (COD) orders are non-refundable.
  • Products that have been used, tampered with, or opened are not eligible for refunds.
  • Personalized or customized products cannot be returned unless defective.

3. Refund Process

  • Contact our support team at pandharpuragarbatti@gmail.com or call +91 8850 385 632 with order details and issue description.
  • Once the refund is approved, the amount will be processed within 15 working days for online payments.
  • COD refunds, if applicable, may take additional time depending on banking procedures.

4. Shipping & Returns

  • Customers are responsible for shipping damaged or incorrect products back to:
    D2/3 Shri Navyuvak Society, Sainagar Road, Near CGS Colony, Bhandup East, Mumbai – 400042
  • Ensure the product is securely packed to prevent further damage during return shipping.

5. Contact Us

For any questions or assistance regarding refunds, please contact us:

📞 Phone: +91 8850 385 632
📧 Email: pandharpuragarbatti@gmail.com
🏠 Address: D2/3 Shri Navyuvak Society, Sainagar Road, Near CGS Colony, Bhandup East, Mumbai – 400042